FAQs

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FAQs

Please take you time to read these commonly asked questions on our support page


Help

If you need help or having issues with the service please an email to info@sb-faq.co.uk and aim to respond with 24 hours

Dont worry, as longs you have a strong internet connection, you can use our service anywhere

Unfortunately channels can go down from time to time, we try to have more variants so that when this happens a backup variant should replace it. Sometimes the variant contains AUD. The system will automatically connect back to the main variant when it becomes available

If there is no backup available another channel will replace it until the issue is resolved.

Devices

You can install the service on multiple devices, however, you can only watch on one device at a time.

The IPTV services works on just about every platform. Kodi, VLC, Android Devices,
SmartTV, IOS, OSX, Apple TV4, Windows, MAG, Avov etc

Internet

YES!!! To get the very best of out the service, superfast broadband like VM  is highly reccomended

Delivery

For UK customers, items will be dispatched within 5-10 working days via Royal Mail 1st Class Signed for. Postage to EUROPE is £21, and postage OUTSIDE OF EUROPE is £30

Refunds

If you are having issues AND are unhappy with the service or box, I offer a 14 DAY refund policy. If you are returning a box please ensure it’s in the same condition as when YOU received IT.

If you need help or ARE having issues with the service, please SEND an email to info@sb-faq.co.uk and WE aim to respond with-in 24 hours

VPN

Yes 100%, a VPN will improve your IPTV experience, depending on the provider. I use VyprVPN and have never had any loss of speed or downtime.

Other

Unfortunately channels can go down from time to time, we try to have more variants so that when this happens a backup variant should replace it. Sometimes the variant contains AUD. The system will automatically connect back to the main variant when it becomes available

If there is no backup available another channel will replace it until the issue is resolved.

Something Else

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